Refund policy

At ShanVy, all jewellery is carefully hand-picked and packed with care.

We currently do not accept returns, exchanges, or refunds once an order has been delivered due to reasons such as:

• Change of mind
• Personal preference
• Colour or design preference
• Incorrect selection by the customer
• Any other reason not related to a damaged or incorrect item received

Damaged or Incorrect Items

If you receive a damaged item or an incorrect item, please contact us within 2 days of delivery.

To raise a claim, a complete and uninterrupted unboxing video is mandatory.

The video must:

• Clearly show the package in its unopened condition.
• Clearly show the shipping label.
• Show the complete opening of the package.
• Continue until the jewellery/item is fully removed and inspected.
• Have no cuts, pauses, edits, or interruptions.

Please share the complete unboxing video with us on WhatsApp within 2 days of receiving your order.

WhatsApp: +91 89518 30359

Claims submitted without a valid continuous unboxing video, or after the 2-day period, may not be accepted.

Resolution for Approved Claims

Once the issue is reviewed and verified, ShanVy will provide an appropriate resolution. Depending on the availability of the product and the nature of the issue, this may include a replacement or another suitable resolution.

Important Note

We recommend recording an uninterrupted video while opening every ShanVy order. This helps us verify and resolve any genuine issue related to damage or an incorrect item.

ShanVy reserves the right to review each claim before approving a replacement or other resolution.